Question 1

Is Justhair trustworthy?

Accepted Answer

Yes. Justhair is backed by licensed doctors and a German partner pharmacy, and we comply with the requirements of the GDPR. Every treatment is reviewed by a doctor before a prescription is issued Shipping is handled by a German partner pharmacy; it is an option, and you can also redeem your prescription at a pharmacy of your choice A prescription is only issued if a treatment is medically suitable This means the treatment follows the same rules as at a local practice. The difference is that the first step happens online via the health questionnaire.

Question 2

How is my data protected?

Accepted Answer

Your data is transmitted in encrypted form and processed in accordance with the requirements of the GDPR. Health data is considered particularly worthy of protection and is subject to stricter protection than ordinary contact details. We do not use your health data for advertising and do not pass it on to third parties for advertising purposes. It is used solely for your treatment.

Question 3

Who sees my health data?

Accepted Answer

Only the people involved in your treatment see your health data: the reviewing doctors and the pharmacy that puts together your treatment. This information is treated confidentially and is subject to medical confidentiality. We do not pass it on to third parties for advertising purposes.

Question 4

Is my payment data secure?

Accepted Answer

Yes. We process your payments through a certified payment service provider that specializes in the secure processing of payment data. Justhair does not store complete payment data such as your full card number. This way, these sensitive details stay with the specialized service provider.

Safety & privacy – FAQ

Is Justhair trustworthy?

How is my data protected?

Who sees my health data?

Is my payment data secure?