Question 1

How long does delivery take?

Accepted Answer

Once a doctor has approved your prescription, our German partner pharmacy prepares your therapy and ships it. The parcel usually reaches you within a few working days. Before approval comes the medical review of the information from your health questionnaire. Only after that does shipping begin. How long the review takes also depends on whether the doctor has any further questions for you. If you receive your therapy on an ongoing basis, we take care of the next delivery in good time so that no gap arises in your treatment.

Question 2

Is delivery discreet?

Accepted Answer

Yes. Your therapy arrives in neutral packaging that gives no indication of its contents. From the outside there is no sign that it contains a medicine or a hair-loss therapy. The sender and the labelling also reveal nothing about the contents. That way your treatment stays your own business.

Question 3

How much does shipping cost?

Accepted Answer

Shipping is free of charge and exclusively within Germany. There are no hidden fees. If you receive your therapy on a regular schedule, shipping is included as well.

Question 4

Does Justhair also deliver abroad?

Accepted Answer

No. We deliver to addresses in Germany only. Justhair does not ship medicines itself. Shipping is handled by our German partner pharmacy, which dispenses medicines within Germany only. Germany is therefore the only delivery country available at checkout.

Delivery & shipping – FAQ

How long does delivery take?

Is delivery discreet?

How much does shipping cost?

Does Justhair also deliver abroad?